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Electronic information

SAIC: hot spots of consumer complaints in 2007 focused on the mobile phone

In Electronic Infomation Category: R | on November   1, 2010

SAIC message, in 2007, the country investigated and GAL16V8D-15LJ datasheet and handled 47,065 cases of unfair competition, worth 3.96 billion yuan, 890 million yuan Forfeiture. National business systems commercial bribery cases were investigated and GAL16V8D-15LJ price and 7450, worth 2.12 billion yuan, 466 million Forfeiture.

SAIC said, continue to be based anti-unfair competition law and GAL16V8D-15LJ suppliers and fair trade retailers and suppliers the relevant provisions of Measures for the Administration, to the whole system, the special layout of the anti-monopoly law enforcement work; strengthening of domestic enterprises by foreign capitals anti-monopoly review , focusing on merger investigation and analysis of foreign capital, put forward opinions; attention of national enterprises, particularly enterprises with independent innovation capability development efforts to create fair competition in the market.

In addition, the national industry and commerce administration authorities announced yesterday the 2007 case of consumer complaints, consumer complaint hot concentrated in mobile phones and accessories, mobile telecommunications services, Internet services, automotive, commercial and other ten aspects.

According to statistics, the system handled business consulting, to report such complaints and demands a total of 5,165,631. Among them, the consultation 4,156,270, the complainant 764,309, 245,052 reported a total of 746,887 to deal with consumer complaints, gone through rate of 97.72%, to 738 million yuan economic losses of consumers.

2007, the proportion of goods consumer complaints consumer complaints than the proportion of services, focusing on the same complaint with the same type of ranking.

Compared with the previous year, the focus of complaints related to the type of goods and services did not change, placing in the top five commodity consumer complaints are: household appliances 218,352, daily class of 126,490, food 60575, Household equipment category 46399, building materials 26026.

Consumer complaints came in the top five services are: telecommunications services 45669, resident services 39156, repair and maintenance services 28288, 19543 food service, public facilities and services 13 433.

Key complaint in the above ten categories in service for four consecutive years among the top consumer complaint categories of telecommunications services complaints first to fall, a decline of 7.57%; food complaints continued to decline for five consecutive years, a decline of 4.05% in 2007 .

Mobile phones and accessories for six consecutive years among the top types of complaints. Internet, postal, automotive, housekeeping, food and beverage categories complaints grew rapidly, becoming a new hot consumer complaints.

2007 year, compared with the previous year, complaints grew larger volume of goods or services are: Internet class complaint, the Post class complaint, the complainant Home Economics class, catering class auto complaints and appeals, an increase of 39.01%, respectively , 32.74%, 24.87%, 21.44% and 12.57%.

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